All Help
Reconciliation
Reconciliation matches each redeemed ticket to its $0 POS transaction and its ACH payout. The summary line shows the total reimbursable, how much has been paid, and how much is outstanding.
Where: Restaurant → Money → Reconciliation. Managers only.
Reconciliation matches each redeemed ticket to its $0 POS transaction and its ACH payout. The summary line shows the total reimbursable, how much has been paid, and how much is outstanding.
For each ticket you see:
- Payout: the status, which is QUEUED, HELD, SENT, FAILED or REVERSED.
- Sent: the date the payout was sent.
- Arrival: the date it reached your bank. A date marked "(est.)" is an estimate: payouts usually arrive about 2 business days after they're sent. It reads "Bank payout failed" if the payout couldn't be paid into your bank.
Payouts need a connected bank account: see Payouts setup. Until it's ready, reimbursements wait safely in escrow.